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I want a customer to manage his virtualhosts on his own. This should be done by some kind of web interface, where even someone without much technical expertise can manage it. I was looking into the vhost_hash_alias module, but this does not allow me to define aliases easily (domain.com and www.domain.com should point into the same folder).

Any suggestions what is best to use?

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What about webmin? You can create a user with permissions to Apache configuration only.

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If you're reselling web hosting, you might want to look into a commercial control panel solution, such as Plesk, cPanel or similar. These allow you to delegate permissions in a far more granular manner than most sysadmin-oriented tools.