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I'm upgrading our network from Exchange 2003 to Exchange 2010 and it's going swimmingly. Well it was, I've moved some users to the 2010 box with blackberries (iphones working fine) and I can't get it working with BIS (blackberry internet services)

Whatever settings I try I get a

An error occurred during email account validation. Please check your information and try again. If the error persists please contact your System Administrator.

error.

I'm using http://mail.mydomain.com/owa url, which works fine and the authentication settings I'm trying (username / password) work fine in owa.

Close to the point of pulling my hair out on this issue, is there a way to find out what it's failing on? Have I missed something very simple?

Tom

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  • Are you using the https:// secure URL?
    – ewwhite
    May 10, 2012 at 10:24
  • I'm not no. Do I have to?
    – MissCoder87
    May 10, 2012 at 10:28
  • I typically do, but I also have redirects in place. Try the suggestions below.
    – ewwhite
    May 10, 2012 at 10:30

2 Answers 2

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Did you try the http and https URLs?

Also see if you can see the Exchange Web Services directory:

(input a username/password)

`http://mail.maildomain.com/EWS/Exchange.asmx`
`https://mail.maildomain.com/EWS/Exchange.asmx`

You should get an XML page after successful authentication.

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  • I've tried now with and without and it works (in owa) and EWS works fine, but EWS isnt the link that goes in BIS settings yeah?
    – MissCoder87
    May 10, 2012 at 10:30
  • No, that's not the link you'd use. Just a validation of your EWS directory accessibility. Did you try this without the "owa" portion of the URL?
    – ewwhite
    May 10, 2012 at 10:34
  • Yeah I have. It's so frustrating it's unreal! Did you have to change anything in exchange?
    – MissCoder87
    May 10, 2012 at 10:40
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With 2010, from my experience, it has to be https://mail.mydomain.com/owa

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