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everybody at our company works on the domain but recently some useres have started having trouble with word saying that there is a problem with word and asking them whether they want to send an error report. I've done a bit of research in the event viewer and found this but i have never seen anything like this before.

faulting application winword.exe, version 12.0.6514.5001, stamp 4a8e09fd, faulting modulehpzui43e.dll, version 60.53.644.0, stamp 444d6f51, debug? 0, fault address 0x00113a94

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Did someone upgrade the print drivers recently?

hpzui43e.dll is a HP print driver. Try rolling back to an earlier driver, or upgrade to the latest one. If that doesn't work then the HP Support forums are probably the best place to ask.

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  • Thanks for answering, it was a great help. I'ne now narrowed it down that it was the HP LJp2015 but the dates suggest that it hasnt been updated so could it possibly be a windows update?
    – steve
    Apr 15, 2013 at 11:19
  • Impossible for me to say. You can easily find this out by opening windows update on a client PC and check the update history there. Drivers does not get automatically updated unless you specifically chose to install them, or if you push them out with WSUS.
    – pauska
    Apr 15, 2013 at 11:46

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