I am trying to set up a new network design for a call center with about 200 PC. Currently we have the following set up a use logs into their local machine which is a station out of the 200. This machine is very restricted and has no programs. When a user logs into it then they start a Remote Desktop session to a terminal server and from there they do all of their work.
Currently we have 5 terminal servers and we are running into issues 1) the server is full of desk space because every time a new user logs into it it has to create a profile on the server itself. 2) we keep having outlook issue.....
So I am thinking of switching this setup to have roaming profiles and have the users log into there pc and work directly from them and eliminate terminal servers. In order to make this happen I will have to 1) re-image all 200pc with a the required programs. 2) switch the users profiles to roaming. 3) set limits on the size for each profile so It won't take as long on the login/logout process. 4) I'll have 2 server where I host all the user profiles. One of them for replication to have a backup in case of falier.
Now my question in this: which one of those setup will be better? I need help to make the correct decision on such a big step. Also if roaming profile is better then is there ideas to help make it run at a high level without slowing down? Note all of the network including the data enter is hosted locally.
Thank for your help