We have an issue with downloading packages in courses inside our learning management system. For example in course ABC123 if you go to the Files area in the control panel and check any of the boxes for SoftChalk Modules M1, M2, M3, M4, or M5, and click download package, you'll download a zip package of that content folder that is significantly smaller than the reported size once the files are extracted.
In addition, the extracted zip is missing files that should be there and are confirmed to be in the Files area as you drill down through the folders. The files that are missing are confirmed to not be corrupt.
It affects the instructors abilities to properly download their package for editing in SoftChalk Create because when loading the index.html file it says it can't read from XML files because they're missing of course.
The IIS7.5 download limit is set to 314 MB so I don't think that's the issue. Are there any OS, Server, or Network related reasons that cause this behavior?