I have a file server running on Windows Server 2008 R2 in our domain that houses files created by an application and then moved to a folder available as a share to some users here.
Users who use this share will receive an email when new files have been moved to this folder (by the application that moves them). Some users are reporting that when they browse to that folder that either it is empty or that there are no new files. I can go and look and see the new files but on their system even after a reboot they do not appear. It is only affecting a few users, all running Windows 7 Professional.
Initially I thought it might be some sort of caching or offline files problem but I've verified that offline files is disabled on these users' PCs. Permissions are also good and these users are local admins on their PCs.
Can anyone suggest why else this might be happening?
EDIT: A screenshot showing my system on the left and a user's system on the right, showing the discrepancy.