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(Also posted on StackOverflow and SuperUser)

I am finally switching from a desktop to a laptop at work.

I use Remote Desktop quite a bit to access our server (Windows Server 2008 R2 Standard).

I can access the server from the desktop (Windows 7 Enterprise, 32 bit), but when I try from the new laptop (Windows 7 Enterprise, 64 bit), I get past the login screen and then I keep seeing the Configuring remote session... message continuously and the Remote Desktop session never starts.

I have admin access on all devices so that's not the issue.

I don't have problems with the firewall when using other computers with my account.

I did a little research but nothing I've read seems to relate to my situation. I have tried the following:

  • Renaming %windir%\system32\mstsc.exe to mstsc.OLD and running the 32 bit mstsc from %windir%\SysWOW64\mstsc.exe but didn't have any luck.
  • Connecting FROM the server TO the laptop works fine.
  • Created a batch file with the following and still no luck:

    @echo off
    set WinDir=
    start C:WindowsSysWow64mstsc.exe
    
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  • What about trying the version under C:\windows\system32\mstsc.exe instead of Syswow folder?
    – Rhys Evans
    Aug 29, 2014 at 16:27
  • The version in system32 is actually the 64 bit version. The one in SysWOW64 is the 32 bit version. Counterintuitive, but that's the way Microsoft set it up.
    – Bob Stout
    Aug 29, 2014 at 16:29
  • Yep.. did you try it?
    – Rhys Evans
    Aug 29, 2014 at 16:29
  • No...when you run the 32 bit (without renaming the 64 bit), it actually closes and runs the 64 bit by default. But I'll give it a shot anyway.
    – Bob Stout
    Aug 29, 2014 at 16:31
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    Can you connect via RDP to another server instead of that one?
    – esserafael
    Aug 29, 2014 at 16:34

1 Answer 1

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Turns out it was the audio driver that was causing the problem. I deleted the RealTek driver that was being used and used the generic windows one, and was able to connect with Remote Desktop with no issues.

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  • On which machine? The client or the server? Sep 16, 2014 at 12:28
  • On the client machine.
    – Bob Stout
    Sep 16, 2014 at 12:58

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