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I have been asked to set up a ticketing/help desk system for a small nonprofit. Our server runs Debian GNU/Linux.

Because we already have WordPress installed and plan to exploit it heavily going forward, I'm wondering whether there are any WP-based ticketing systems. Obviously, it will simplify the admin's life to have less software installed on the server.

Thanks.

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closed as off-topic by Michael Hampton Jul 14 at 11:12

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Turning wordpress into a ticketing system will do the opposite of simplify the admins life. Check out Helpspot. helpspot.com We use it for ticketing, runs on php/mysql. Fantastic and very affordable product with great support. –  iainlbc May 9 '10 at 22:19

2 Answers 2

up vote 6 down vote accepted

While having less software installed will (marginally) reduce the workload of the Admin, trying to fit a square peg into a round hole the size of a pin (Turning a blogging product into a ticketing system) will completely destroy the benefits of ticketing systems.

If you are still looking open source for the ticketing systems, there is a whole list of them.

If you can afford to pay, i've heard good things about Cerberus Help-desk.

I can't recommend anything from experience right now mostly because i would not wish the two ticketing systems I've used over the past 4 years on my worst enemy.

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+1 Square peg, round hole - sums it up nicely. –  John Gardeniers Jan 19 '10 at 2:37

You might want to follow Justin Tadlock's website. He recently wrote about using custom post types in WP 3. One example he gave was a ticketing system (image). He promises some more information on that in the future.

Given the changes coming in WP 3, WP will be able to be used for far more than just a blog.

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