|
I have been asked to set up a ticketing/help desk system for a small nonprofit. Our server runs Debian GNU/Linux. Because we already have WordPress installed and plan to exploit it heavily going forward, I'm wondering whether there are any WP-based ticketing systems. Obviously, it will simplify the admin's life to have less software installed on the server. Thanks. |
|||
|
|
While having less software installed will (marginally) reduce the workload of the Admin, trying to fit a square peg into a round hole the size of a pin (Turning a blogging product into a ticketing system) will completely destroy the benefits of ticketing systems. If you are still looking open source for the ticketing systems, there is a whole list of them. If you can afford to pay, i've heard good things about Cerberus Help-desk. I can't recommend anything from experience right now mostly because i would not wish the two ticketing systems I've used over the past 4 years on my worst enemy. |
|||||
|
|
You might want to follow Justin Tadlock's website. He recently wrote about using custom post types in WP 3. One example he gave was a ticketing system (image). He promises some more information on that in the future. Given the changes coming in WP 3, WP will be able to be used for far more than just a blog. |
|||
|
|
