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We have a Mac OS X Server System running on a Mac Mini here in our little studio. We love the integrated system that lets us use internal blogs, wikis etc. But we definitely need a ticket system. I know there are really good systems out there for that, but the best solution would be a system that integrates into the one the Mac OS X Server provides. I googled a bit, but didn't find anything.

Is there such a system?

Thank you for your answer.

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You are in the wrong place for this kind of question. This is a programming Q&A site. If your question is a system administration question, it would be better placed at serverfault.com – Pascal Cuoq Jan 28 '10 at 22:49
Oh, and by the way, tags are not sentences, they must make sense individually. – Pascal Cuoq Jan 28 '10 at 22:51
bug tracking systems seem programming related. – DA Jan 28 '10 at 22:54
Ah, sorry. Didn't know that other site. I'll ask there. Thank you. – Philip Wagner Jan 28 '10 at 23:36
Which solution did you go with in the end? – erotsppa Jun 1 '10 at 19:41
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6 Answers

up vote 1 down vote

You can easily install (say) Bugzilla or other open-source issue tracker systems. Furthermore buzilla (and others) support authentication over LDAP, and if you're using OSX server (which sets up an LDAP server under the name OpenDirectory), then you can use the native system's accounts to authenticate. Obviously if you do this you'll want to ensure that SSL connections are necessary. See the bugzilla ldap connector for more information.

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up vote 0 down vote

If the Mac OS X Server has Apache and php, with MySQL, then perhaps this is worth a shot - OSTicket? Look here for a comprehensive listing.

Hope this helps, Best regards, Tom.

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The cool thing here would be to integrate the system into the server. So if i add a system user on the server, the trac system would automatically add a new user so he can use this. – Philip Wagner Jan 28 '10 at 23:38
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up vote 0 down vote

Please take a look at OTRS - it has all the features you'll ever need in a ticketing system and it runs well on MacOS, Windows, Linux. Very useful for small shops and will scale to big enterprises as well.

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up vote 0 down vote

You might want to take a look at Redmine - a free/open source ticketing system, with integrated wiki, blogs, forums, document management, downloads, etc functionality. It's a breeze to install, it's attractive and works quite well ;)

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up vote 0 down vote

It depends on what you understand by "integrated". I second GreyCat's suggestion regarding Redmine. It's great for issue tracking, but also comes with a wiki, forums, messaging system, and very nice SCM integration. If you install it on your own server, you can also connect it to OSX Server OpenDirectory via LDAP.

In case you'd like to try something that's hosted and works out-of-the-box, you might also want to try Planio. It's based on Redmine and can be set up in <5 minutes. (Disclosure: I work for Planio)

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up vote 0 down vote

If you have Mac Ports installed, you can install trac -- sudo port install trac.

It will install some dependencies (including python 2.6).

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