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I have a client with a website, and it cannot be found unless I put it's name and the server ip address in the host file. What would be causing this? I've tried to access the site from multiple computers and I cannot access the site.

When I do a ping test on a site like just-ping.com I get several unknown hosts results and several packets lost.

Thanks for any information.

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migrated from stackoverflow.com Jan 29 '10 at 15:51

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Remember that in DNS www.domain.com is different from domain.com unless you are using wildcards. –  dunxd Jan 29 '10 at 15:57

2 Answers 2

My guess is that DNS is not configured correctly for the domain name. Have you tried doing an nslookup to see if the result matches the ip-address you expect?

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Seconded—sounds like the domain isn't pointed to the server IP. –  Mark Bell Jan 29 '10 at 10:05

Yeah, that's clearly some DNS resolution issue. Check the DNS control panel on the corresponding domain registrar, and make sure the appropriate entry is in the DNS zone file - it could be just a CNAME or A record that's missing.

Are you trying to access a subdomain?

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