I got the problem that some in the helpdesk is using the same mail to use one mail for the customers.
So my question: Is it possible to make a rule or something that move the mail to another folder after someone replied it, to avoid double replies.
In Microsoft Outlook 2000, there is no way to create a rule which will act on the email to which you have just replied. You can set rules to move incoming emails to folders, to delete them, to move sent emails, etc etc.. But it doesn't handle the thought "not the current piece of email but the RELATED piece of email".