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Has anyone a recommendation for an inventory tool to document:

  • customers,
  • services associated by each customer,
  • network connectivity details (IP, TCP, ftp, http): typically local and remote TCP socket details and layer on top.
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Like @user34092 I've always seen this done through some sort of home-made spreadsheet/database/document. In addition to the above, a product for keeping track of the various circuits and/or the remote routers supporting customers seems to be a large gap in the market. I can only assume that big ISPs/telcos build their own systems in house... –  Murali Suriar Feb 7 '10 at 21:07
    
@Murali Suriar Yes that seems to be a gap. Interesting. –  Steven Feb 8 '10 at 6:34

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I've always created an Access or Excel-based solution for this. Everything I've found online has either been too simple, or so complex that configuration requires more time than just building something in 20-30 minutes in Access.

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Thanks for your feedback. That's exactly my experience: I also have home-cooked MS-Access database. Just checking if there's anything I am missing out on. –  Steven Feb 7 '10 at 18:51

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