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I have the Norton Backup Exec Agent installed, configured, and working on one of my Windows Servers (2003). I don't know anything about the configuration, but I can answer questions if someone needs more information provided.

I have a few questions reguarding Backup Exec:

  • How do I go about retrieving a file from the centralized location?
  • Is there a non-agent utility I'm supposed to use to restore backed up files?
    • Does anyone have the documentation for this utility?
    • Can I install this utility if it isn't already installed?
    • Will this utility require different permissions on the Backup Exec server?


Update I do not have access to any machine other then one being backed up by running the agent.

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You don't restore from the agent. You do it from the management console. The same place you set up the backups. –  John Gardeniers Feb 9 '10 at 21:26

2 Answers 2

up vote 2 down vote accepted

I assume you mean Symantec Backup Exec? Which version? Documents are freely available at BU Exec Documents

You will need a media server that manages the backups. That is what allows you to schedule jobs, etc. It is also the way you would restore data either to original location or another location. Do you have access to that server?

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No, I do not have access to that server =( I can't do it from the machine being backed up? –  Evan Carroll Feb 9 '10 at 21:54
You need access to the Media server that manages the backup. If your license permits, you can have a manager installed on a different workstation/server that would have access As @Chris Thorpe suggests, you will need to work with the backup admin. There may be other ways to restore depending on the install but that still means working with the backup admin –  Dave M Feb 10 '10 at 2:57
Can I buy a license and just access the backups or is there a level of authentication needed other than having access to the agent? –  Evan Carroll Feb 11 '10 at 18:43
You may be able to use a license but there could also be several other issues around security. We encrypt our backups and you need a password to access. There could also be Windows or other security on the backup location. I think you need to engage the Backup Admin on this for a number of reasons. –  Dave M Feb 11 '10 at 21:24

The quickest way of restoring a file from backup exec is:

  1. RDP into the backup exec server that actually processed your backup
  2. Log into the backup exec administration console via the RDP session
  3. Go to the Media tab and locate the backup media that holds the files you require
  4. If that media is a tape, ensure it's loaded into the tape drive attached to the server
  5. Run through the restore wizard on the backup exec server.

Note: Always use the 'redirection' option to ensure you don't write back directly to the source server. Even if you really do want to replace the original file, you should copy it over manually. Always assume Backup Exec will tank and restore the entire tape.

This post makes a few assumptions e.g. that you're restoring from tape, that it's a flat file you need to restore, and that the admin console is installed on the backup exec server itself rather than from a remote workstation.

If any of this doesn't make sense, you probably need liase with the admin that runs the backup server. Actually you probably should do that anyway.

Good luck!

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+1 on "assume Bacup Exec will tank and restore the whole tape" (Filled up some poor slob's workstation because of that back in my Windows days - he wasn't happy about the mess it made.) –  voretaq7 Feb 9 '10 at 21:46
this all assumes I have access to the backup-exec-server. I'm just the client trying to initiate a partial restore from the client? Does Backup Exec even support this? –  Evan Carroll Feb 9 '10 at 22:01
No. You need involvement from the Backup Exec administrator. –  Chris Thorpe Feb 9 '10 at 22:09

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