Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

I'm thinking of a system that can be used to report problems to an IT group. When problems are added, the IT group is notified. A very easy to look at list. Something that follows the KISS principles. I'm not talking about a bug management tool and all of the features you'd see there.

I would want to track who the reporter is, date reported, status, description, application, priority...

I would also prefer for this to be a hosted, web based solution.


migration rejected from superuser.com Aug 28 '13 at 2:46

This question came from our site for computer enthusiasts and power users. Votes, comments, and answers are locked due to the question being closed here, but it may be eligible for editing and reopening on the site where it originated.

closed as off-topic by Mark Henderson Aug 28 '13 at 2:46

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions seeking product, service, or learning material recommendations are off-topic because they tend to become obsolete quickly. Instead, describe your situation and the specific problem you're trying to solve." – Mark Henderson
If this question can be reworded to fit the rules in the help center, please edit the question.

Thought about it. Stackoverflow maybe. Meta maybe. I think superuser is a good spot for me. I'm getting good answers anyways. –  RSolberg Jul 17 '09 at 5:53
Free or paid service? You've probably Googled for one already and found several different options. –  Isxek Jul 18 '09 at 20:29

7 Answers 7

What about FogBUGZ?

Or if you want some dedicated for support requests, you could always check out Kayako SupportSuite which is used by a lot of website to offer their support.

"I'm not talking about a bug management tool and all of the features you'd see there." –  RSolberg Jul 17 '09 at 0:56
I have used FogBugz and its nice... But I'm talking about something so easy to use that my Grandma wouldn't need to ask for help :) –  RSolberg Jul 17 '09 at 0:57
Is sending an email to the right address really that difficult? Unless I missed something, you can e-mail tickets to FogBugz... –  AnonJr Jul 17 '09 at 1:56
RSolberg: bug management is just another form of issue tracking. They are mostly the same and you could use most bug tracking software to track help-desk issues and requests. –  David Pearce Jul 17 '09 at 4:25

UserVoice or Assembla?

(I suppose you are looking for a hosted solution)

Uservoice was used by Stackoverflow prior to the conception of meta.stackoverflow.com - which means it's awesome by default ;) –  Jonathan Sampson Jul 17 '09 at 0:44
Definitely hosted, I added the info to my post. –  RSolberg Jul 17 '09 at 0:45

We use Request Tracker. It is easy to setup and use.


I just did some bug testing for a developer who was using Trac. I liked the interface, even though the developer hadn't done a good job of customizing it for his project.


Look at UserEcho another solution that may satisfy you Also look at zendesk.com


Have you looked at Atlassian's Jira? It isn't free but it worked really well the last time I worked with it. I actually requested to use it here with my current employer, but they only wanted something free.


I really liked Service-now.com. It's not cheap, but it's good.


Not the answer you're looking for? Browse other questions tagged or ask your own question.