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I'm thinking of a system that can be used to report problems to an IT group. When problems are added, the IT group is notified. A very easy to look at list. Something that follows the KISS principles. I'm not talking about a bug management tool and all of the features you'd see there.

I would want to track who the reporter is, date reported, status, description, application, priority...

I would also prefer for this to be a hosted, web based solution.

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Thought about it. Stackoverflow maybe. Meta maybe. I think superuser is a good spot for me. I'm getting good answers anyways. –  RSolberg Jul 17 '09 at 5:53
    
Free or paid service? You've probably Googled for one already and found several different options. –  Isxek Jul 18 '09 at 20:29
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migration rejected from superuser.com Aug 28 '13 at 2:46

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7 Answers

What about FogBUGZ?

Or if you want some dedicated for support requests, you could always check out Kayako SupportSuite which is used by a lot of website to offer their support.

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"I'm not talking about a bug management tool and all of the features you'd see there." –  RSolberg Jul 17 '09 at 0:56
    
I have used FogBugz and its nice... But I'm talking about something so easy to use that my Grandma wouldn't need to ask for help :) –  RSolberg Jul 17 '09 at 0:57
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RSolberg: ARE YOU SAYING FOGBUGZ IS NOT USER FRIENDLY!? –  TheTXI Jul 17 '09 at 1:56
    
Is sending an email to the right address really that difficult? Unless I missed something, you can e-mail tickets to FogBugz... –  AnonJr Jul 17 '09 at 1:56
    
RSolberg: bug management is just another form of issue tracking. They are mostly the same and you could use most bug tracking software to track help-desk issues and requests. –  David Pearce Jul 17 '09 at 4:25
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UserVoice or Assembla?

(I suppose you are looking for a hosted solution)

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Uservoice was used by Stackoverflow prior to the conception of meta.stackoverflow.com - which means it's awesome by default ;) –  Jonathan Sampson Jul 17 '09 at 0:44
    
Definitely hosted, I added the info to my post. –  RSolberg Jul 17 '09 at 0:45
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We use Request Tracker. It is easy to setup and use.

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I just did some bug testing for a developer who was using Trac. I liked the interface, even though the developer hadn't done a good job of customizing it for his project.

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Look at UserEcho another solution that may satisfy you Also look at zendesk.com

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Have you looked at Atlassian's Jira? It isn't free but it worked really well the last time I worked with it. I actually requested to use it here with my current employer, but they only wanted something free.

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I really liked Service-now.com. It's not cheap, but it's good.

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