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I just wiped XP and installed Windows 7 on my PC. The install went great, no errors reported. However as I popped in some CDs to install some of my software, I notice that neither of my DVD drives are reading any cd/dvds.

When I open Windows Explorer the tree on the left does not show either device, but on the right screen it shows: DVD Drive (D:) and DVD RW Drive (E:). No matter what disc I put in there, the computer does not read it. Clicking on the drive simply ejects it.

Steps I've taken so far:

1) Checked Device Manager > DVD/CD-ROM drives:


Both show up as being fine, no yellow exclamation marks. Device status is listed as "working properly". Clicking on "Update Driver" results in "Your drivers are up to date".

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, right-click UpperFilters, and then click Delete. In the right pane, right-click LowerFilters, and then click Delete. Reboot.

Any other ideas on how I can get my DVD drives to get recognized?

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So, I'm "that guy". I apologize and am ready to give up all of my "server fault points". I don't know if I am more embarrassed, relieved, or angry.

The THREE software CDs that I tried to install were the problem and not my DVD drives. All three have somehow gotten erased, i didn't even know this was possible. I tried these disks on my laptop, and they were not recognized on there either. So, I popped in a driver disk into my Win7 machine and voila, it worked.

Like I said, I'm sorry. I thought one failure is normal, two failures is usually a sign of something wrong and three failures is doing due diligence. Apparently not in this case.

Now, I am left scrounging around to see if I made any other backups of PhotoShop and Roxio Media Creator. Thanks.

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dont worry, happens to the best of us! You should be able to download previous versions that match your serial numbers. – Wayne May 24 '09 at 10:36
You should either answer the question with this answer (I think you can do that after 48hrs), or get rid of the whole question. – kbyrd Jun 7 '09 at 4:49

Are there any other devices connected to the cable with the DVD-ROM drive?

How was the drive configured? Master or slave? Maybe you changed something on your computer and forgot to insert the master jumper?

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