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I'm currently trying to download a full magneto install from a ftp server. The connection keeps failing, it seems as if there are too many files and folders to scan through?

Can anyone shed any light on how to resolve this? The shared platform seems to b e a standard platform based on Plesk 8.6.

As this is a shared server, there is no option for me to really do anything, apart from contact the hosting company (who have offered to zip up all the files for me, but this is not ideal)

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Do you have SSH access? You can either do a recursive SCP or perhaps pipe a tar/gzip stream over the secure pipe. That way you'll avoid the FTP timeouts.

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are you downloading the magento installation locally. Or is it for migrating the magento to a different server ?

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