Take the 2-minute tour ×
Server Fault is a question and answer site for system and network administrators. It's 100% free, no registration required.

We are looking for a MOSS 2007 webpart for help desk issue tracking and ticketing. Any recommendations?

It doesn't have to be too fancy, but would like something a little more comprehensive then the helpdesk template built into MOSS.


locked by HopelessN00b Jan 21 at 15:11

This question exists because it has historical significance, but it is not considered a good, on-topic question for this site, so please do not use it as evidence that you can ask similar questions here. This question and its answers are frozen and cannot be changed. More info: help center.

closed as not constructive by HopelessN00b, Bryan, Scott Pack, mdpc, sysadmin1138 Nov 20 '12 at 20:33

As it currently stands, this question is not a good fit for our Q&A format. We expect answers to be supported by facts, references, or expertise, but this question will likely solicit debate, arguments, polling, or extended discussion. If you feel that this question can be improved and possibly reopened, visit the help center for guidance. If this question can be reworded to fit the rules in the help center, please edit the question.

2 Answers 2

up vote 1 down vote accepted

No positive news I'm afraid, I've been doing the same and everything I've seen out there has been written by people who don't know how a proper helpdesk works and just thought "logging calls... how hard could it be?".

Depending on how much logic you need building into your helpdesk "template" then you're talking about quite a considerable job that doesn't align too well with typical MOSS apps imo.

That's exactly what I didn't want to hear... –  ITGuy24 Mar 23 '10 at 2:27
I'd love to be wrong, I'm going to keep watching this question in case I am, but... sorry! –  RobM Mar 23 '10 at 6:36

I've been using the helpdesk template built into MOSS for over 2 years now. It depends on the extent of the features you want. If your need is for tracking and ticketing, you can get it all within MOSS in conjuction with Sharepoint designer (A power tool if you know how to use it)


Not the answer you're looking for? Browse other questions tagged or ask your own question.