I have been searching for this for quite some time now. I am using OTRS 2.4.7 and installed the FAQ package version 1.6.5.
Everything seems to work fine. When I am logged in, I can create articles and other users have the ability to browse the articles.
I want to be able to allow access to any anonymous non-user to be able to read these articles.
Can anyone shed some light on how to allow this type of access?