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I'm new to this site but have found the articles and feedback very useful. We have a Server Room which our Organisation owns and controls, yet there are several thirs party companies that have open access to this room. As such, we have been asked to put together a protocol paper that stipulates the standards that we expect to be adhered to when working in this room. Other than the monitoring of UPS loads, Air Cooling functionality, alarm systems etc, does any one have any guidance on the kind of issues that need to be documented to make this protocol all encompassing? I'm thinking along the lines of not leaving cardboard or other combustibles in the room, not having food and drink in the room, not altering the fabric of the building by drilling through walls etc?

Many thanks in advance for any guidance provided.

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Thanks for your feedback fellas, much appreciated. –  Matthew E Apr 19 '10 at 7:30

4 Answers 4

I would add the additional requirement of CAT-5 color coding standards, if your group adheres to them and will be at all responsible for maintenance or support of the installations.

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I think general "keep this clean !!!!" policy is very much so a good thing.

What this means:

Don't come in with muddy feet, because mud dries and turns to dust and gets sucked up by the fans of all the servers / switches and alike there (UPS..) and can seriously wreak havoc on all those plastic fans over time, seriously hindering the cooling capabilities, under load, of your servers.

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We have a sign in sign out book for the server room too which might be an idea for fault tracking, we also make sure 'untrusted' third parties are escorted at all times. The cat5 colour coding is also damn useful when you're trying to find a problem in a hurry as well as keeping them neat in the first place. Basically be tidy! (something which I normally find difficult :-) ). All that should be in the server room is Server and communication related equipment. Lasty I would say Server rooms are not store rooms! That includes computer related equipment.

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Label equipment. How do you know which particular server in one of several racks is your database server or web server?

Organize cables - not just color coded, but don't have cables running across the floor. Not only is it a safety hazard, but walking on them isn't all that good.

Make sure there is a good console area work desk, where two or three people can sit around the screens, and also have space for writing pads / manuals.

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