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Hey guys. I'm trying to install the latest Bugzilla version on my ubuntu server. (Want to use a subdomain like bugs.domain.com)

I already installed all necessary perl modules and check_modules.pl doesn't show any errors.

But when I'm running the testserver.pl script I get the following:

TEST-OK Webserver is running under group id in $webservergroup

TEST-FAILED Fetch of images/padlock.png failed

I'm also not able to visit ANY file within the bugzilla folder from the browser. I'm always getting a 404 error. The bugzilla folder and all containing files are set to apache as the owner. I tried to enter the apache configuration form the installation guide in the http.include file of the domain and in the vhosts.conf file of the subdomain as well.

I don't know what to do... Playing with plesks' suexecgroup doesn't bring any solution...

I hope you can help me!

Thanks in advance!


migration rejected from stackoverflow.com Apr 26 at 7:53

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closed as off-topic by Falcon Momot, Wesley, mdpc, Jenny D, dawud Apr 26 at 7:53

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Like @Justin Higgins said, it sounds most likely like permissions/.htaccess issues. Can you post the Apache Error Log when you attempt to browse to the site and when you run the testserver.pl? –  bmurtagh Oct 30 '12 at 18:01
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1 Answer 1

The first things I would look at are file permissions and Apache configuration. I understand that Plesk is supposed to handle those for you, but the error sounds like either the site/directory is denied in Apache, or there is a file permissions error.

You might want to visit the Plesk forums for specific Plesk help.

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