we have a small call center that uses an old nortel phone system with analog lines. one of our sales people works from home so her calls do not go through the phone system. this creates a problem at time as the receptionist does not know if she is on the phone or not. we can easily get around this by using instant messenger status but i wanted to ask if there is another way that we can do it so that calls can also be forwarded to her when she is not on the phone.
i realize that we can do this with a voip system but we're not planning on upgrading to voip until next year. does anyone know if there is an inexpensive way to add this capability today?
