I have 2 unique networks. They both share similar architecture:
- Windows 2003 SBS SP2
- Running Symantec Endpoint
- Running Symantec Information Foundation
- Shared drives off a data partition
- Clients running Office 2003 or 2007
- Connect to file server through mapped drives
When users try to open a file from their local PC by double clicking, it will take 30-60 seconds to open. When they do File -> Open, those same documents open up almost immediately.
So far I've tried the following - CCleaner to parse the registry of outdated mapped drives - Disabled "using DDE" - Disabled A/V - Reboot
Any ideas beyond that? Figured this question belongs here instead of SU since its the same issue on different networks.
Edit Its only 1 user in each effected network that has reported it. They each have a document from the network share as a shortcut on the desktop. When they double click that shortcut, there is a delay. I haven't tested what happens if double clicking the document with excel or word open already. What I have done is opened up the document from the network within its respective program and it opens right away.