Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

I recently expanded a raid-1 to a raid-6 with six drives. I ordered all four of the new drives from the same place, and all of them were advertised to be the same drives as the original two--Seagate 15krpm 146gb.

However, when I was looking at the drives in the perc6/i utility, one of them appeared to be an earlier firmware version; it had S515, compared to the other five drives with S527. Sure enough, after inspecting the drive itself, the label advertised the earlier firmware version. Running Dell's SAS firmware upgrade utility should have in theory moved them all up to S52A, but when I ran it it moved the S527 drives up to S52A, and left the S515 drive untouched.

Is this something to be worried about? If it's something that should be corrected, is there a way to target a particular drive for upgrade since the firmware utility didn't seem to do it by itself?

share|improve this question
add comment

1 Answer

up vote 0 down vote accepted

From my experience in dealing with Dell's support robots, they will not talk to you unless you have the latest firmware. they send you a link and tell you call them back when you are done updating.

While Dell may tell you you can't run it mismatched, and it may not be the "best practice", at my old job we ran mismatched firmware pretty much on every single drive, and the failure rate was exactly the same, despite the new firmware versions.

share|improve this answer
    
Well, that's reassuring. Any idea how I would go about correcting it if I wanted to get help from Dell? Like maybe swapping the odd drive into the 0 slot so it's first in the array or something? –  bwerks May 5 '10 at 22:49
1  
I've never had that experience with Dell and I doubt that's in the details of the support agreement. You pay for support, they can't refuse to provide said support based on a firmware\driver version. IMHO, one drive having an earlier version firmware than the other drives isn't inherently a problem unless there are known functional or performance problems with that earlier version firmware. –  joeqwerty May 5 '10 at 23:01
    
Also, don't misconstrue their instruction to update a firmware\driver and get back to them, with a refusal to talk to you. They may instruct you that they can't support a particular version of firmware\driver and that the first step is to update it. That's not the same as saying "I won't speak to you or offer any type of support until and unless you update your firmware\driver". Telling you that you need to update a firmware\driver before they can proceed with troubleshooting\diagnosing the problem is part of the support process. –  joeqwerty May 5 '10 at 23:04
    
Been running with 5x S52A and 1x S515 for over a month now, and everything seems to be good. Marking as answered. –  bwerks Jun 16 '10 at 22:35
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.