My site has been running just fine for the past couple of years, but all of a sudden, two days ago, European users have been experiencing serious connection problems to the site. I really want to fix this for them, but what's the best way to figure out what the issue is? I have absolutely no connection problems to the site on my end, nor do Asian or other American users it seems. Using just-ping.com, some European servers come back with some packet losses. I tried doing some traceroutes from European servers to my own, but they all seemed to work just fine.
I'd at least like to be able to tell users that if the problem does not lie with my server, then it at least lies somewhere out of my control. I really want to figure out what the choke point is though. Is there another way I might be able to find out why they can't seem to connect to the site? Just looking for any other ideas from people that have had a similar experience.