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One of my coworkers just got a new laptop running Windows 7 Pro x64. We use a GPO to deploy the printers to every system, but for some reason it is not working on this system.

I have been breaking my head over this for the past 3 hours now without any result. The strange thing is that gpresult /H seems to indicate that the GPO did run.

The hardware:

  • Laptop: Windows 7 Professional x64
  • Print server: Windows Server 2008 x64 R1
  • HP Color LaserJet 2605dn
  • HP LaserJet P2015
  • Driver packages on server: HP universal printer driver PCL5, both X86 as X64

Oddities and other info:

  • GPO working flawlessly on every other system, including my own Windows 7 Ultimate X64 laptop
  • gpresult /H shows the GPO being ran
  • Windows Firewall completely disabled on the new laptop

Below is the output for gpresult /H (in Dutch sadly, but I think you'll recognize it):

Beleidsregels
Windows-instellingen
Printerverbindingen
Pad Dominerend groepsbeleidsobject
\\Server2008\HP Color LaserJet 2605dn   Printers
\\Server2008\HP LaserJet P2015  Printers
Beheersjablonen
Beleidsdefinities (ADMX-bestanden) opgehaald van de lokale computer.
Configuratiescherm/Printers
Beleid  Instelling  Dominerend groepsbeleidsobject
Beperkingen van point-and-print Uitgeschakeld   Printers

Like I said, I have been trying to figure this out for the past few hours or so without any result, so you are my last hope.

Any help is appreciated.

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5 Answers

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Try turning off UAC on the affected computer and see if it makes a difference.

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Something I haven't tried yet; could it make the difference? My own computer is using UAC as well and works fine... – Aron Rotteveel May 12 '10 at 13:30
Tried this now, but without success. – Aron Rotteveel May 12 '10 at 13:46
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See if my previous answer on this helps: http://serverfault.com/questions/76706/mapping-printers-using-group-policy-preferences-works-on-windows-xp-not-on-wind/77104#77104

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I have set this user policy, but for some reason, it is not showing under the 'computer configuration' section. – Aron Rotteveel May 12 '10 at 13:55
Are you editing the GPO from a Windows 7 or Windows Server 2008 R2 machine? The policy setting under Computer Configuration did not exist in older versions. – Graeme Donaldson May 12 '10 at 15:58
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Is the driver already installed on the Clients? I am thinking that perhaps the users do not have permissions to install the initial driver and that is causing the addition to silently fail.

update:

If they don't exist already on the client you need to ensure that the point and print restrictions are set to allow silent driver installation. In a mixed environment (both win 7 and prior clients) you need to set it in both User Configuration\Policies\Administrative Templates\Control Panel\Printers and Computer Configuration\Policies\Administrative Templates\Printers.

set it to not show the elevation prompt

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No it is not. The driver packages reside on a shared folder on the server which should be readable to all users. Is there any way to check this? – Aron Rotteveel May 12 '10 at 13:48
See my update for more details. If it's not installed there are additional GP settings – Jim B May 12 '10 at 14:11
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Check the group policy event logs on the effected machine. http://technet.microsoft.com/en-us/library/cc749336%28WS.10%29.aspx

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If you're still having this issue. Have you tried this MS fix?

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