This should be simple (because I assume everyone has this problem) but googling and searching of serverfault didn't help much.
I'd like all messages sent to our "office@companyname" to be visible by everyone and I'd like anyone to be able to respond. I also need everyone to at least SEE that a given message has already been answered (the ability to see the actual response would be nice).
I tried using an shared folder for this but it fails miserably because replying to emails leaves no trace, not even for the user that actually sent the message.
I'm open to any kind of solution, even commercial add-on solutions.
EDIT: Upgrading to Outlook 2010 or Exchange 2010 are not viable options because of cost.