Server Fault is a question and answer site for system and network administrators. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

My opened emails are syncing fine, but any unopened emails won't come through. If I use Outlook Web Access to open the mail, then it syncs, of it I open it via Outlook it will sync also. Any ideas what would be causing this?

share|improve this question
Do they come through as soon as you've opened them? Sounds to me like it just syncs fairly slowly, so by the time you've opened it it hasn't synced yet, but soon after that it does actually download the messages? – HannesFostie May 21 '10 at 14:04
No, it isn't a problem of timing. I had 10 messages last night that remained unopened, and therefore not sync'd to either my android phone or iphone. I opened the Outlook Web Access, opened one, then refreshed my phone, in came the message that was opened, but none of the other 9 that remained unopened. – user43812 May 21 '10 at 14:46
up vote 0 down vote accepted

I found this to be a problem with the anti-virus that was installed on the server. It needed to be configured for "proactive scanning". I found that if I manually scanned my mailbox then my iphone and android would receive the new, opened mail. After setting the anti-virus package to proactively scan, I am getting my new mail to my phones.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.