I'm currently in a transition mode. We currently have a Distribution Group called Quotes and Orders that send out emails to several users. I'm told that a better method would be to create a user and then give access to that fictitious user's email account so that everyone would be able to see everything that goes out and is responded to in a single account.
However, I'm not sure what the best method would be for creating an account and shutting down the distribution group. I'm thinking more along the lines of the steps that considered best practice to remove the email account from the distribution group and attach it to the user account. Any thoughts?