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I'm working with some partners in the UK. My office is in Vietnam. We are having a network problem: My partner can access an internal website using the domain name, e.g., but I can only access that website using the direct IP, e.g. I can not ping that web server using "ping" but it works if I using "ping".

I want to use the domain name. Please help.

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A specific issue like this is MUCH easier to resolve if you let us know what the actual domain and IP addresses are that you're working with, otherwise, your question might as well be "DNS isn't working, what's wrong?" More details please. When you ping, what do you get back, an IP (and what is it) or a host not found error? – Justin Scott Jun 14 '10 at 3:44
Dear Justin Scott, Pinging the will get a host not found error. – Nam G VU Jun 16 '10 at 3:05
up vote 1 down vote accepted

Try to add this row to the hosts file (/etc/hosts or C:\WINDOWS\System32\drivers\etc\hosts) in the client machine:

Restart the browser and try again.

This is a classic DNS problem, you should ask to you network admin to solve it in a best way!

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Thank you lg, Your suggestion is great but if the domain name changes its IP, this won't be stable :) – Nam G VU Jun 16 '10 at 3:12
Yes, of course. I wrote you must solve the problem in a best way. This DNS configuration is known as Split DNS; search on internet: "split dns internal external" and find the right solution for you. – lg. Jun 16 '10 at 8:13

Either DNS is not properly set up for the domain, or you are not configured to use DNS properly. What happens if you do an nslookup If you share more details about the domain, and about what operating system you have, we can probably give you more things to look for and instructions for checking them.

You could also try looking up the domain with a different DNS server. For example, here I'm looking up on google's domain server (

$ nslookup

Non-authoritative answer:

If you try looking up your domain on another DNS server, what results do you get? For example:

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When I try "nslookup" (the is the one I used in the company) I get "*** can't find xxx: Non-existent domain" where xxx is my Please let me know if you need any further information. – Nam G VU Jun 16 '10 at 3:10
@Nam Gi VU That means that DNS is not configured properly for the domain. The fact that it works inside the office in UK indicates that they have a DNS server in that office that is configured with the domain, but it isn't configured to share that information with the rest of the world. They need to change the configuration of the DNS server so that you can look up the domain properly. – Jed Daniels Jun 16 '10 at 3:50

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