We seem to be having issues with the delivery of our outbound emails to some of our clients. On one of our sites, we allow our recruiting agents to send notification emails "from" their user email address. We believe the issue however, is that it originates from our domain and as a result, the return-path and authentication results may be causing us issues. When I test sending email notifications to my personal gmail account, everything works fine but sending to a corporate email server faults.
Agent A logs into their administrative portal at www.aabbenefits.com. Agent A wants to send prospective Agent B an recruiting email directly from their portal. The email sent to Agent B appears to have come from Agent A (but is of course delivered from our primary domain).
Email Header Info
I have listed the header response below we currently get in a test message.
Delivered-To: email@example.com Received: by 10.216.139.151 with SMTP id c23cs429993wej; Thu, 5 Aug 2010 08:31:31 -0700 (PDT) Received: by 10.142.171.9 with SMTP id t9mr9154707wfe.321.1281022287144; Thu, 05 Aug 2010 08:31:27 -0700 (PDT) Return-Path: <firstname.lastname@example.org> Received: from 2associationconcepts.net ([18.104.22.168]) by mx.google.com with ESMTP id o5si530238vcr.71.2010.08.05.08.31.26; Thu, 05 Aug 2010 08:31:26 -0700 (PDT) Received-SPF: neutral (google.com: 22.214.171.124 is neither permitted nor denied by best guess record for domain of email@example.com) client-ip=126.96.36.199; Authentication-Results: mx.google.com; spf=neutral (google.com: 188.8.131.52 is neither permitted nor denied by best guess record for domain of firstname.lastname@example.org) email@example.com Received: (qmail 22483 invoked by uid 48); 5 Aug 2010 10:31:26 -0500 Date: 5 Aug 2010 10:31:26 -0500 Message-ID: <firstname.lastname@example.org> To: JAY MARSTON <email@example.com> Subject: AAB New Agent Recruiting Information From: ASSOCIATION CONCEPTS LLC <firstname.lastname@example.org> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="d94d4ba462f3db34d24b86cf5afb45b9" Content-Transfer-Encoding: 7bit This is a MIME encoded message. --d94d4ba462f3db34d24b86cf5afb45b9 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: 8bit
Any ideas how to resolve this issue?