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I have just been given a client whose exchange server was not set up correctly. The server is running Windows Server 2003 and Exchange 2003 as well.

When I try to mount the store it is coming up with an error: an internal processing error has occurred. try restarting exchange system manager or the microsoft exchange information store. ID no c1041724

Can someone please tell me how I can restart with a fresh database and log files, ignoring this original store. There is no information that needs to be moved over from the old store.


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up vote 2 down vote accepted

If you really want a fresh store just delete the databases and transaction log files (the contents of the MDBDATA folder) and start the information store. It will create a new, empty database. Be sure this is what you want before you do it.

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