I've just ordered Postini for a friend's business and like an idiot I have added the secondary email address with the wrong extention .co.uk rather than .com. I have got the credentials through for the server but it wont let me access the system, I've attempted to use the password reset but that either dosnt do anything or send the reset email to the secondary email account which I put in incorrectly.
My question is have any of you dealt with Google/Postini before or are you maybe a reseller of the service that could help me out? I have posted on the Support forums but so far its two days without response and 4emails later without response!
To sum up, I've ordered the service, paid for it but cannot access the system to configure it at all!
EDIT: I understand that Google Reseller's have the ability to bump my support request and escalted it, if there is anyone out there I'd appreciate some help as I have the Google Support Reference number :)
Can anyone help?
Many thanks in advance.