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In my organization some of the employees are located elsewhere from headquarters and therefore they are using Outlook Web Access (OWA) to receive and send E-mails.

The problem lies in the format in how E-mails are sending and forwarded. When receiving an E-mail which has HTML context (e.g. tables) it shows it right enough but when the same E-mail is forwarded it completely disturbs the layout and it seems like it can only send in pure text.

Is there any way I can enable HTML to be used for sending and forwarding E-mails through OWA, either via the settings in OWA or our Exchange server?

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up vote 3 down vote accepted

There's a dropdown box when you create a new message through OWA - the two options are "HTML" and "plain text". If that box isn't there, there may be a problem with your Client Access server, or someone may have managed to remove it (though I'm not aware of any way to do this).

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Hi, thank you very much. My problem was that I use Firefox or Chrome instead of IE. I've now installed IE Tab extension for Firefix and it work like a charm. Thank you very much for your answer. – Mestika Aug 24 '10 at 7:52
Oops, I'm guilty of assuming everyone else gave up and just uses IE for OWA, too. Though I'm pleasantly surprised there was a quick fix for this without having to switch browsers - thanks for posting the follow-up. – Kara Marfia Aug 24 '10 at 12:31

The dropdown box, where you can choose "html" or "plain text" is shown when you use firefox. You have to use Internet Explorer to see all the options.

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Did you mean " not shown when you use Firefox"? – Ladadadada Sep 9 '13 at 11:24

In case if you are using IE but still nothing works, Please try below option as it worked for me:

  1. Go to Options-->Accessibility --> uncheck -use blind and low vision experience
  2. Close IE and login again
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