I have a simple question that I seem to be having a hard time getting a straight-up answer for. What is Apple's support policy for Mac OS X client versions? When do they drop support? For example, is 10.0 still supported?
A colleague has called Apple twice, and both times didn't seem to get a real answer despite being shunted to many different people. At one point he was told "we support all versions forever," at which point he asked, "so if I have System 7 on an old 68K machine, you'll still give me full support on it, patches, etc.?" he was told "yes", which is somewhat beyond reailty.
Our guess is that it's pretty much current version only. We're asking because we are an ISV (web-based application) and we're trying to decide what Mac OS versions we can drop support on. On the Microsoft side we follow their mainstream lifecycle (so for example Windows 2000 clients with IE 5.01 are no longer supported). We don't have the luxury of saying "just get the latest and greatest" as the customers are not in a situation to always update immediately, but we can use the OS vendor as a guide.
The Apple web site seems to suggest that 10.2+ is supported at the moment, although even that is not really clear.
Can anyone point me at a definitive source? Ideally we'd like to see something like http://support.microsoft.com/lifecycle/?LN=en-us&x=19&y=9 or even better something like http://support.microsoft.com/gp/lifeselectindex.