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We have a site that utilizes commerce server 2007. Every time a vpn connection is on, even without the vpn default gateway being utilized, we have the following error. Do anyone have idea of what may be causing the problem?

Server Error in '/' Application.

Unspecified error

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Unspecified error


Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace: 

[COMException (0x80004005): Unspecified error]
   Microsoft.CommerceServer.Interop.Profiles.ProfileServiceClass.GetProfileByKey(String bstrKeyMemberName, Object sValue, String bstrType, Boolean bReturnError) +0
   Microsoft.CommerceServer.Runtime.Profiles.Profile..ctor(ProfileContext profileService, String keyName, String keyValue, String profileType) +148
[CommerceProfileSystemException: Failed to retrieve profile.]
   Microsoft.CommerceServer.Runtime.Profiles.Profile..ctor(ProfileContext profileService, String keyName, String keyValue, String profileType) +443
   Microsoft.CommerceServer.Runtime.Profiles.ProfileContext.GetProfile(String keyName, String keyValue, String profileType) +458
   Microsoft.CommerceServer.Runtime.CommerceContext.get_UserID() +979
Microsoft.CommerceServer.Runtime.CommerceDataWarehouseAuthenticationModule.OnPreRequestHandlerExecute(Object sender, EventArgs e) +118
   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +68
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +75


Version Information: Microsoft .NET Framework Version:2.0.50727.4952; ASP.NET Version:2.0.50727.4927

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How are people connecting to this? What sort of authentication schemes are enabled? What sort of VPN client/server are you using? Where is the server hosted? Do you have maintenance on the application? – Grizly Sep 1 '10 at 5:06
The site authenticates with forms and windows authentication (but the problem persists even without any authentication). We're using ISA server to provide vpn, and no vpn client (windows). The application is hosted on the internal network and is still being developed. – Rafael da Silva Sep 2 '10 at 18:17
Hmm, would your VPN provide an alternate IP range by any chance? The app could be failing due to an unexpected IP address.. otherwise, I would pass the problem to your internal developers, or ask on StackOverflow. – Grizly Sep 3 '10 at 6:24
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