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One of our clients has about 100 users in the field with Windows Mobile 6.5 devices, with another 600 coming online soon that will be running a mix of Windows Mobile 6.5 and Android phones (I'm not sure which version of android, they're rolling them out at the end of the month).

We're having a lot of trouble with supporting these devices, because the users are tradies with large fingers who aren't very adept at using them. We're a subcontractor so we can't change their decision to roll out users with these phones.

Is there any software that will allow for a remote view of the users screen? We don't need to interact (but it would be nice), but we need to be able to spot their spelling errors etc that they're entering on screen.

They will be connected over HSPDA/3G 24/7 as they utilise a mobile web application for their daily work.

I expect the answers for Windows Mobile and Android will be totally different, so feel free to only answer one side if you can. It would be great if the cost is < $100/device.

Because of the large number of users, it would be great if each solution had some sort of a console or list of devices that displays all the available phones so that we don't have to get them to dig around and find their IP address.

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closed as too localized by Mark Henderson Jan 13 '12 at 4:29

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

    
What is tradies? –  Zoredache Sep 9 '10 at 0:29
    
@Zoredache - tradesman - sorry slang. Plumbers, builders, tilers, concreters, etc –  Mark Henderson Sep 9 '10 at 0:36
    
WinMobile 6.5? Might as well get them to cut their throats now. –  Ward Jan 13 '12 at 4:25
    
@Ward - don't get me started. I strongly opposed their purchase of the devices, but they're up to 300 of the horrible things now, and we're still having the same issues. –  Mark Henderson Jan 13 '12 at 4:28
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Shopping Questions are Off-Topic on any of the Stack Exchange sites. See Q and A is hard, lets go Shopping and the FAQ for more details. –  Mark Henderson Jan 13 '12 at 4:28

4 Answers 4

For android you'll probably need the phones to be rooted. I don't know of a complete solution, but i have tested vnc server (currently needs to be launched from a console).

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Ugh, there's no way these phones will be able to be rooted. The clients internal BIS team are about the most anal we've ever come across. I'll keep that in mind when explaining to them why we can't help their android users. –  Mark Henderson Sep 9 '10 at 0:38

How about Logmein Rescue? No support yet for Android devices, although I'd imagine that's coming soon. I can't speak to Rescue (although we're probably going to try it soon), but I use their other services and they're rock solid and invaluable. Their support has been outstanding as well.

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Oooh, that looks promising. Thanks. –  Mark Henderson Sep 9 '10 at 1:17

Ok, so after spending 45 minutes on the phone today because someone couldn't spell correctly (or read correctly), I spent a lot more time reviewing all the available options; most of which seem to have been launched or promoted since I asked the original question:

  • LogMeIn Rescue (as suggested by GregD). This is ludicrasly expensive for 300 devices.
  • EveryWan - looks very, very promising, with fantastic pricing and Linux support. I can't wait to get their evaulation version deployed.
  • Bogmar Mobile - again looks promising, but I can't find any indication of pricing on their website.
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+1 for 'ludicrasly' –  Sirex Aug 8 '12 at 20:10

The TeamViewer site indicates there is a mobile version which just might be worth a look. I use TeamViewer (free version) fairly regularly on desktops and find it quite good.

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It looks like that allows you to access desktops from mobiles, but not the other way around. Still, I think I could find that quite useful as we have an iPad we use for remote admin from the road at the moment. –  Mark Henderson Feb 25 '11 at 1:33

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