First off, apologies if this is the wrong place for this question - feel free to post a more suitable url.
I'm a freelance web developer, and I'm trying to help someone in dire straits with their web hosting. I'm hoping someone here can suggest a strategy for retrieving files in the following scenario. My only apparant option is assist in rebuilding his web presence from scratch.
The trader in question has/had a website designed, implemented and maintained by a third party. This third party used hosting with heart internet (as indicated by whois).
The situation now is that both my trader friend and the third party company's websites are down and the company is not responding to any attempts at communication. Also, he can no longer send or receive email. While its possible this is problem with hosting or the third party's management, I'm much more inclined to think they've ceased trading.
I tracked the hosting via whois to heart internet who could not tell us anything as my friend has no login details, except that they had no current server issues - although I've known their general server status reports to be inaccrute. The only other things I could suggest where to keep trying to contact the company and to contact fair trading and ask if the company is filing for administration or similar.