We are looking to create an email notification system using our issue tracking software and the SQL Server database. The goal is to send email when a number of conditions are met.
This is to satisfy custom notifications that our customers request. For example, one customer would like an email sent to person Y if a ticket is opened for a software problem, and an email sent to person Z if a ticket is opened for a hardware problem.
SQL Server Notification Services seems to have the functionality, but we are interested in a GUI rather than writing queries by hand each time. We also need some way to manage them, since the number of custom notifications could get into the thousands.
These are good suggestions, but one requirement is that we have a GUI for managing rules. We don't want to be hand-writing queries every time we need to create or change a notification.
We know we could hack something together with scripts, triggers, and scheduled tasks, but it seems like there ought to be some kind of packaged product that does this already. Maybe it requires some database skills to initially set up, but ideally after that it can be updated by managers who aren't DBAs.