Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer literate, non developers. We have around 5 support people and 50 or so end users. We are interested in simple issue tracking, like a printer being down, as opposed to project or bug tracking. Email integration is desired.


locked by HopelessN00b Jan 21 '15 at 3:31

This question exists because it has historical significance, but it is not considered a good, on-topic question for this site, so please do not use it as evidence that you can ask similar questions here. This question and its answers are frozen and cannot be changed. More info: help center.

closed as off-topic by HopelessN00b Jan 21 '15 at 3:30

This question appears to be off-topic. The users who voted to close gave this specific reason:

If this question can be reworded to fit the rules in the help center, please edit the question.

I like RT, and you can get it as a service:

Very interesting, +1 for the answer, seems on the expensive side for us at a starting price of $125 a month. – Knox Sep 16 '10 at 21:33
+1 for RT, see if you can find it hosted cheaper. Its open source so its not too hard to run it yourself. – Sirex Sep 17 '10 at 13:17

I can advise you to take a look at this one -

Looks like it's more aimed at projects and bug tracking / new feature requests than pure help desk, but thank you. – Knox Sep 17 '10 at 12:59
up vote 1 down vote accepted

I am trying Mojo Help Desk. I'm not sure what it lacks compared to the more expensive solutions, but it seems pretty full featured for what I'm looking for and the price is right starting at $12 / month. I'll update this answer in a month or so.

UPDATE 1/3/2011: We are currently using Mojo and are happy with it. We've been live for about six weeks.


Not the answer you're looking for? Browse other questions tagged or ask your own question.