up vote 0 down vote favorite
share [g+] share [fb]

I have been looking for some helpdesk (OpenSource or free) that I can use with the support of IMAP mail with SSL and certificates. If is coded in PHP all will be easier (for me).

I've tried "eTicket Support" and "osTicket" and they are not supporting this.

The second, the osTicket, supports IMAP but is having troubles with SSL and certificates.

Can someone orientate me?

Thank you in advance!

PS: Sorry I can't post links because I'm new here.

link|improve this question
feedback

1 Answer

up vote 4 down vote accepted

I'm a huge fan of Request Tracker. While it may not meet your exact technology requirements, I would suggest considering it anyway.

link|improve this answer
I was looking it... I've a dedicated server. What software I need to run it? Sorry my English is not my main language and it's hard for me. Thank u in advance! – Isern Palaus Sep 21 '10 at 21:46
It runs using Perl on Apache. wiki.bestpractical.com/view/InstallationGuides – Warner Sep 21 '10 at 21:59
I agree with Warner, RT is a great product. To run it you'll need apache, mod_perl (or fastcgi), perl, and a bunch of perl modules. Fortunately, RT ships with a script that will install all of the perl modules for you if you choose. For fetching mail, it uses fetchmail, which does have support for IMAPS. – ErikA Sep 21 '10 at 22:00
@Isern Palaus, take a look at this : github.com/bestpractical/rt/raw/stable/README – Holocryptic Sep 21 '10 at 22:00
feedback

protected by splattne♦ Oct 25 '10 at 12:57

This question is protected to prevent "thanks!", "me too!", or spam answers by new users. To answer it, you must have earned at least 10 reputation on this site.

Not the answer you're looking for? Browse other questions tagged or ask your own question.