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My website, pandlstrategies.com, comes up fine on some machines. On others it is timing out. On my partners PC, who is located in Arkansas, everything is working fine and she is getting email.

On my machine regardless of whether I am at home or at the office, I can not reach my domain and in Outlook it gives me the error message name server not found.

When I go to yahoo mail as well as gmail and live mail, I can download my email from the pandlstrategies.com mail server just fine, but I cant get it through Outlook.

At the office my co workers are also unable to load my domain as they get the time out error too. I had other people check the domain from their offices and they too can get to my website.

What is going on? This is really a major problem for me.

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When was this setup? If it was in the last day, wait another day, then call the hosting company's support. –  Chris S Sep 23 '10 at 13:32
    
six years ago.... –  user55069 Sep 23 '10 at 13:38
    
Looks like there was an update yesterday so you'd probably right Chris. –  Chopper3 Sep 23 '10 at 13:40
    
Chris what do you mean? –  user55069 Sep 23 '10 at 13:43
    
I have flushed the DNS, released and renewed with ipconfig, can reach the server through web email programs, but cant connect to my site or other sites hosted by the same company. Others are having no problems whatsoever so I am not sure where to look or what actions to take. My host company says he can see himself fine and doesnt see any problems on that end. –  user55069 Sep 23 '10 at 13:46
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3 Answers

On both a working and a non-working machine call up a command prompt and type in 'nslookup pandlstrategies.com' and press enter, you should get something like this;

C:>nslookup pandlstrategies.com Server: something.something Address: 132.146.70.61

Non-authoritative answer: Name:
pandlstrategies.com Address: 66.185.28.159

On a working machine you should see the same number as I have shown in bold, on a non-working machine you may get a different number or an error message.

On the non-working machine now type in 'ipconfig /flushdns' and press enter - then try the same nslookup line from above - does it work now?

If not then it's either that there's been a change made recently that hasn't propagated around the internet or more likely they have a problem with their own DNS server. If this latter problem appears to be the case then it's not going to be easy to fix as it'll take work at each non-working-machine's DNS server.

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nslookup pandlstrategies.com returns:209.18.47.61 –  user55069 Sep 23 '10 at 13:53
    
i get dns-cac-1b-01.rr.com 209.18.47.61 even after flushdns –  user55069 Sep 23 '10 at 14:03
    
ok now I got the right address, but request timed out after two seconds –  user55069 Sep 23 '10 at 14:04
    
That's your DNS server, not the IP of pandlstrategies, is there a second IP address below that one? you can always cut and paste all of the output here if this helps. –  Chopper3 Sep 23 '10 at 14:07
    
which request, the ping? –  Chopper3 Sep 23 '10 at 14:11
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This sounds like a name server problem.

Run a WHOIS on your domain and take note of the name servers that are listed for your domain. Query each of the name servers listed by WHOIS for the NS records for your domain and make sure they each return the same servers listed by WHOIS. If the WHOIS lookup lists servers that your name servers don't list then you need to fix your WHOIS information. If your name servers list name servers that WHOIS doesn't list then you need to fix your name servers.

Basically, the WHOIS lookup and your name servers should "agree" on which servers are name servers for your domain.

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This domain, pandlstrategies.com, have only two name servers and, from the closeness of their IP addresses, they seem located in the same room. Although they seem to work fine as of today, this is a very brittle setup. If there is even a small routing problem, the clients will not be able to reach one of the name servers. I strongly suggest you get a better service.

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