I'm wondering whether anyone has had to look for solutions for integrating HP's Service Manager(which is a part of the HP Service Management Center). Our NOC uses this for incident management and is looking into integrating it somehow with Jira/Confluence, for those employees/departments that don't use it. I come from the Jira side, and haven't looked at the HP suite in detail, but research shows there aren't any plugins available for Jira, except forsomething called JaM (which is really for Quality Center).
The only criteria is really that Service Manager can at least send incident reports to Jira, either via mail plugins or via webservices.
Can this be done? Has anyone ever done this?