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I believe we all aware of this perception of system administrators. He is typically perceived as someone who has the control of the whole network, act like an authority granting his "precious" time to fix problems he himself has created.

Some feature is missing? Admin has removed the right. Access to some network resource is not working? Sure, he hasn't given you the access. WTF should I waste my time to call that censored and ask him the permission to do something which belongs to my job?

We also had an issue here. I detached my new PC and attached the old broken one to grab some data from the disk? Sure, some extreme security measures have blocked my account immediately. What for? Yes, and I still have no access to the network share on my new PC. Why? Then we tried to install the TFS and couldn't create network accounts without the admin who was absent most of the week? Why? It is our network, for us developers to perform our duties? Are we not trusted here?

And anytime you show some equal administration skills in public, he gets really angry. Yes, it is so childish.

Really dislike admins. Just can't stand them.

What about you?

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ok so what is your.. question? – Jeff Atwood Jun 3 '09 at 12:59
The question is how different people think about sysadmin in terms of stereotypes... – WebDevHobo Jun 3 '09 at 13:12
I ask people to share their opinions on this matter. – Mastermind Jun 3 '09 at 13:20
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Kara, no.. Wait.. He might have a very valid point, but simply communicating it poorly. By shutting him down and quashing questions like this, we're not helping the situation any. Instead, we simply perpetuate feelings of ill-will. I believe that we should strive harder to understand and work together instead of answering with an iron fist. – Greg Meehan Jun 3 '09 at 13:43
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I really am interested to see if this is gonna get closed real fast, or are people here gonna try to see what's it like from their users perspective. Even if that means to take a critic. Although I don't agree with some of the above statements, it is still interesting. – ldigas Jun 3 '09 at 13:43
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closed as not constructive by Kara Marfia Jun 3 '09 at 13:35

This question is not a good fit to our Q&A format. We expect answers to generally involve facts, references, or specific expertise; this question will likely solicit opinion, debate, arguments, polling, or extended discussion. See the FAQ.

5 Answers

Can't we all just get along?

:)

Seriously though. It sounds like you've had some pretty bad experiences with less-than-gifted-in-the-social-skills-department "Admins".

Let me try to help. Illustrate a little of where "we" come from;

He is typically perceived as someone who has the control of the whole network, act like an authority...

He/she, (the admin) is someone who is entrusted with the responsibility by the company's management of making sure the network is up, running and running well. Surely we need a level of detailed control to fulfill those requirements. Instead of a blind hatred for someone who's job it is to maintain that network, how about altering your approach a little and working with us?

Sure, he hasn't given you the access. WTF should I waste my time to call that censored and ask him the permission to do something which belongs to my job?

Maybe you're not seeing the big picture here. It's not personal that something is disabled, it's likely the case that it's disabled for ALL users, because it's dangerous for folks who don't know how to use it/what it does, to mess with it. If you've got a valid reason and some good knowledge to back up your use of such a thing, your admin should have no reason to not grant you access. (I emphasize the `should' in there, because as in the case of all things, your mileage may vary. :)

I detached my new PC and attached the old broken one to grab some data from the disk? Sure, some extreme security measures have blocked my account immediately.

It sounds like you ran into some 802.1x mac address switchport blocking or something like that. Slow down, friend. Understand that countermeasures such as that are in place to block unauthorized access to the network. They're NOT there, directed at you. Don't take it personally.

Also, that's not an "extreme security measure". It's actually quite commonplace, and AGAIN, there to avoid someone just walking up, plugging in and hacking away.

Perhaps this entire frustrating situation could have been avoided by simply communicating what you intended to do, along with a justification? IMHO, a little polite communication goes a long way.

Then we tried to install the TFS and couldn't create network accounts without the admin who was absent most of the week? Why? It is our network, for us developers to perform our duties? Are we not trusted here?

Again, I'd ask if you communicated your change to the persons who are responsible for the operation and well-being of the network prior to them going on vacation? I'm not sure what you mean by "TFS", (our industry is riddled with more acronyms than the military at times :), but your statement of "It is our network, for us developers.." puts me a little ill-at-ease, which I'm sure it does to your admin as well. It's not "Your" network per-se. It's "the company's" network, and provided to you as a tool to help enable you to get your job done. As is the case with all complicated tools, there is a `tool maintainer' who's responsibility it is to make sure that tool is working properly.

Finally, as far as this statement goes:

And anytime you show some equal administration skills in public, he gets really angry. Yes, it is so childish.

The ego is a fragile and unpredictable thing. From the gist of what you're saying in your post, it sounds like you understand exactly where I'm coming from with this.

Instead of seeking conflict and competition with your admin which in all likelihood is exacerbating the problem you're describing, try showing some patience and understanding. Communicate. Reach out, and be polite and respectful. You would be surprised how far that goes.

Of course, in your defense there's always the other side of the coin. Your admin may very well be one of those kinds of IT professionals who simply do NOT play well with others and it's unfortunate but has become somewhat common in our industry to hire the smart ones who have a lack of understanding user's needs or the ability to balance out security with business requirements. There are plenty of IT professionals who suffer from insecurity and other problems that result in them acting a lot like you've described. The best way to work with someone like that, is to show patience, understanding and friendship. Help them understand you. Show them that you're not threatening.

If your admin is unreasonable to the point where it's proving to be a serious detriment to you and your team accomplishing your tasks, politely explain where you're coming from. Ask him or her to help. If you get a rude response, take it to yours and theirs manager. Explain your situation. Detail how you've been polite and tried to work with them, but are getting nowhere.

If you fear repercussion from escalation, make sure to detail that in your meeting with management as well. Be honest. Have integrity.

Either way, good luck mate.

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That "some extreme security measures have blocked my account immediately" is likely one of the things that is put in place to help block things like the conflicker virus from spreading when some dump *** brings in his own virus infected laptop and plugs it into the network.

So by disabling un-authorized MAC addresses it prevents others from connecting to the network and just browsing around or spreading stuff. This is becoming more common and why guest wifi networks are being installed.

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Sysadmin are just folk trying to get their job done. Some are great and some stink.

What? You tend to generalize about people? You like to put them in labeled boxes so you can apply blanket statements about them based on what they do for a living?

Get over yourself.

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I think this "question" is incredibly ignorant. You should try talking to your sysadmin, policies are implemented for reasons...rarely just to wind you up. sysadmins are just doing their job, unfortunately some parts of their job implement restrictions on other people, but generally sysadmins are reasonable and listen to your problems.

I'm sure you'd be far more annoyed if the entire network became infected with malicious viruses due to their lack of security.

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"Are we not trusted here?"

No, I wouldn't trust you.

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It's mutual then. – Mastermind Jun 3 '09 at 13:19
Why, I'm not the one logging onto a bulletin board and having a equivilent of a 2 year olds tantrum about how I should be allowed to do what I want? – Tubs Jun 4 '09 at 10:03
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