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We've got a distribution group configured which receives all email to Notification.LiveMonitoring@example.com and sends it to the appropriate developers. What I need to do is add an external email address to the list of recipients - eg Emails gets sent to all the existing internal accounts and some gmail ones too.

As I'm sure the question reveals, I know very little about exchange management - I'm sure this is quite simple but I don't seem to be able to figure it out.

Googling has resulted in ways to configure outlook to do this (no good - outlook might not be open). I suspect I'm using the wrong terms but again am unsure.

If someone would please point me at the right documentation, it would be very helpful.

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up vote 4 down vote accepted

Create an external mail contact using the exchange administration tools (examples for gui and command line in link), which can then be added to the DL as you would a normal contact.

As for terminology around this stuff, you may find this useful too.

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Very helpful, thank you - I'll go do some reading but it seems like exactly what I need. –  Basic Oct 6 '10 at 10:10
    
Yep - took me about 30 seconds once I'd realised what I needed to do. Thank you. I'll mark as correct as soon as SF will let me –  Basic Oct 6 '10 at 10:13
    
Happy to have helped. Exchange is one of those things that's very easy once you know what to do and largely impenetrable when you don't. –  RobM Oct 6 '10 at 10:15
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