Plesk: cname www not working

Question

I recently got a Windows VPS to host my client websites on. Everything is working okay but for one domain I forgot to check the www checkbox when creating the domain in plesk.

I thought that I just had to add a cname record with the following info to fix it:

Record type:            [ CNAME ]  
Enter domain name:      [ www ].restaurant-eureka.be  
Enter a canonical name: [ restaurant-eureka.be ]  

Now if you use www you get the default Plesk 'placeholder' website. I found others with the same problem on the Parallels forum but their servers were running Linux.

So if anybody could explain to me how to fix this for a Windows VPS that would be really great.

Answer 1

I have a plesk running on Linux, but maybe the interface is the same.
Adding the CNAME will not touch the webserver configuration at all, it will only create the DNS record.

If you forgot to check the "www" box you can go to the Domains page, edit the domain (not clicking on the domain name, check the box in front of the domain and use the edit button above).
On the following page "switch on" the "WWW prefix" field.

Again I only have access to a Linux based plesk - hope it helps you.

Answer 2

Fixed it with IIS and just adding an extra binding to the website. Didn't find how to do it in Plesk yet.