In my company we have high employee turnover, and hence our helpdesk receives about a dozen requests per week for new Active Directory accounts. Currently, we receive these requests simply via e-mail or voice-mail, and rarely do we have all of the information necessary to create the account. I would like to find a web application that can be used by a manager or supervisor to formalize the requests they make for AD accounts for new employees under their command. Ideally, the application would prompt for all of necessary information, and allow the helpdesk to review the requests and approve or deny each one. If approved, the application would take care of creating the account and send an e-mail to the manager.
I have found several application on the Internet that handle self-service account management (i.e., password resets or update contact info), which is also nice to have, but nothing that streamlines the new account request and creation part. Can anyone make suggestions on such an application? Thanks.