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I've been tasked with setting up an FTP directory for a client of ours. I'm working from a Windows 2008 Server with IIS 7 installed.

To create the FTP user directory I've followed this eHow tutorial.

The FTP site is already set up on IIS 7, so I skipped that bit and followed the rest exactly. However, when I try to connect via FileZilla, I get the following errors:

Status: Connecting to xxx.xx.xx.xx:21...
Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER userFTP
Response: 331 Password required for userFTP.
Command: PASS ********
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error
Error: Could not connect to server

I've double checked the permissions of the user and everything appears to be as it should. If anyone has any advice, I'd be so grateful.

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Similar question:… – Jon Schneider Oct 15 '15 at 20:36
up vote 2 down vote accepted

It's not clear to me from reading your post and the link you provided as to whether or not you're using user isolation. My suggestion would be to determine whether or not you want to use user isolation or not and then start from scratch.

Here's a link that may help:

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Hi, User isolation is in place. I'm taking over the management of the server (despite a complete lack of server experience!) from the guy who originally set it up. – 109221793 Oct 14 '10 at 13:19
In the end I gave up and started from scratch. I appeared to do the exact same thing I was doing before but for some reason this time it worked! Thanks for your help. – 109221793 Oct 14 '10 at 15:07
Glad to help... – joeqwerty Oct 14 '10 at 15:14

It is the user isolation setting.

You will need change it to "do not isolate users, start users in "user name directory" "

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I just hit this issue and for anyone googling the error would like to add the solution that worked on Windows Server 2012 IIS 8.0. It was very simple in the end you have to create a LocalUser folder in the FTP root you specified when creating the FTP site. Then create your username folders under this folder.

For e.g. D:\ftp-root\LocalUser\user1

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I know you said you double checked the permissions, but I wanted to verify that you'd checked the file- level permissions as well as the share permissions?

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I've double checked those also. Seem fine. – 109221793 Oct 14 '10 at 12:18

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