I am running Symantec BackupExec CPS 2010 on Server 2008 R2. I have everything set up ok, the backups are running and I can perform restores. I also have configured the snapshots, but they do not run according to the schedule. I can, however, manually run the snapshots through CPS without any error, but when I look to restore something I do not see any of the snapshot restore points. I can see something that appears relevant in the CPS logs:
[RPCc] RxCsAdminSnapshotWrapper:d096274b-d79f-11df-a54f-001517b02006 failed with error code 0
I also sometimes see:
HLS703E Folder failed for CRXTreeIterator::InternalDoShortCut -- RXRESULT_IllegalOperation: HLS739E (InternalDoShortCut) Problem in shorthand notation 'F:' -- Not a shortcut
I see the latter error more often in the log (not just when the snapshots should run), and F is the drive where the CPS backups are located, but the normal backups all run fine. Through the Windows shadow copy interface, I have set the F drive snapshots to be stored on a different, larger drive, but the snapshots didn't work even before I made that change. Has anyone worked with CPS 2010 and seen an issue like this before?
UPDATE: I have also found that if I go into the Shadow Copies tab for the drive I'm working with (or vssuirun), I am not able to Enable and set a Schedule for the Shadow Copies (this would be outside of BackupExec). I get this error:
Failed to create a default schedule for creating shadow copies of volume F:\. Error 0x80070005: Access is denied.
I believe this might be related to this issue if BackupExec relies on the Windows Shadow Copy scheduling for its own scheduling. Hopefully this might help someone see what issue I might be experiencing.