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I have a customer who is using Outlook 2003 (Microsoft Online Services) and Adobe reader 9+. When they send a PDF from Adobe reader to Outlook (via the Send as attachment to e-mail feature in Adobe), it freezes for 30 seconds to 5 minutes before the new e-mail pops up with the PDF attachment.

I'm pretty sure the issue is on the Outlook side of things, as I've tried Adobe reader 8 and Foxit Reader with the same results (Windows XP/7 doesn't seem to make a difference, either). I tried Outlook in safe mode on the first (Win7) machine I was working on, and the e-mail attachment worked a lot faster, but when I tried to replicate the results on another machine, one wouldn't go into safe mode, the other didn't seem to show a difference.

In an effort to fix the problem in Outlook normal mode, I tried disabling all add-ins, Com add-in (Office Communicator is the only one), reading pane, Word 2003 as e-mail editor... but none of these seemed to address the issue. Does anyone have any other ideas? I need to get this resolved as soon as possible, and it doesn't seem practical to make them run in safe mode. :P

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does the same occur when outlook is open first?

and i see that this is also posted on Expert Exchange from Friday

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Yes, I did also post on Experts Exchange. Is that a problem? (If so, I apologize.) I've never tried posting on more than one site before, but I need this resolved by this Friday, so I was hoping to get more suggestions by posting in different places. – White Island Oct 19 '10 at 12:56
Sorry, didn't realize Enter posts the comment here [d'oh]... Outlook being open or closed does not make a difference, as long as they're e-mailing it/attaching it directly from Adobe reader. It does not, however, have the delay if they open an e-mail and then add an attachment... unfortunately, this does not seem to be an acceptable workaround, since they are opening the PDF from their internal Web app, and it is (theoretically) faster to send it to e-mail directly than it is to save it to their desktop or somewhere and then open an e-mail and attach it. – White Island Oct 19 '10 at 13:00
no problem :) just wondered if it was same person thats all ill go back to the hunt for a fix for you :) – Trozz Oct 19 '10 at 20:20
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